HPMS, Inc. The Therapy Connection Email: hpms@hpms.com Call: 1-800-633-0433
 
 
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The Therapy Connection at HPMS, Inc. Shipping Rates

Shipping Rates Help

Your Amazon order gets priority treatment at The Therapy Connection. An amazing 98% of Amazon orders are out the door within 12 hours and 95% are delivered before the Amazon delivery estimate. We take pride in our ability to ship quickly and accurately putting forth our best efforts on your behalf. We want you to be 100% satisfied because we value your patronage. That said, there are a few things we ask that you take into account before you order:

1. HPMS, Inc The Therapy Connection wholesales and distributes quality brand name medical equipment to the consumer at the lowest possible price. In many instances you are paying the same price as our hospitals, clinics and physicians do when they purchase in bulk.

2. In order to offer individual consumers wholesale pricing we have a base $7.95 per shipment fee for standard shipping and a base $13.95 fee for expedited shipping. A shipping weight rate per pound is added to the base per shipment fee. Each listing notes the shipping weight the product is billed at. This weight assignment is reflective of several factors including all the geographies we ship to, overhead and packaging costs, oversize and dimensional product lines, Amazon merchant fees and varying transit times. The weight assignment and rate represent a realistic view of expenditures in the current shipping marketplace and may not be the precise weight of the product.

3. Keeping the above in mind, if you are making a small or lightweight purchase, in order to maximize the base fee, we recommend increasing the quantity. For example, one item may cost $8.45 to ship (making the shipping cost per item $8.45) while ordering five of the same product only cost $10.95 to ship (making the shipping cost per item $2.19). Consider sharing an order with a friend or see if ordering a greater quantity makes the shipping portion of your transaction more reasonably priced.

4. Our prices are deeply discounted, typically the lowest on-line. We do not charge you up front for the the cost involved in satisfaction guarantees as 99% Amazon customers do not require such. In most instances our pricing and policies provide an opportunity for tremendous savings. Almost always, even with the shipping expense, you save money over the typical retail outlet. We respectfully request you review the contents of your cart, including shipping costs, before you click "place order now". Please do not order and then cancel as Amazon Merchants are charged for cancellations.

5. We do not offer overnight, next day or second day shipping.  If you need these special services we may be able to accommodate you on an individual basis. Please contact us at 800-633-0433 or email orderdesk@hpms.com. Carrier selection is at our discretion. 6. Address Corrections: Our shipping labels are the result of downloading the order information you provide to Amazon. Packages are shipped to the precise address you provide unless we notice a gross error in which case we will contact you. If your package is returned to us as a result of incorrect address information we will contact you for the correct address and the funds to reship. Should you elect not to have the item re-shipped we will refund you in full for the product only. Shipping charges are not refundable for incorrect or  incomplete addresses or refused packages.

The Therapy Connection at HPMS, Inc. Shipping Policies
 

Shipping - Delivery Estimates and Notifications

We want you to join circle of satisfied Amazon customers. We jump through hoops to get your product to you quickly and accurately!

We simply ask that you keep the following in mind:

1. Amazon estimates are a product of 2 factors. Your order confirmation provides BOTH a shipping estimate and a delivery estimate. The dates are not the same.

2. We do not offer overnight, next or second day services as expedited shipping on Amazon. If you need these services, which are beyond what Amazon classifies as expedited, we may be able to accommodate you on an individual basis. Please contact us at 800-633-0433 or orderdesk@hpms.com before you order. We ship both UPS and USPS and carrier selection is always at our discretion. 3. Our staff works diligently to get your order to the selected carrier and notify you by email as soon as it ships. Please do not order and subsequently rate our service poorly over lost, late, mis-delivered or damaged packages. Once we hand the carrier your package it is out of our control. If the carrier looses or damages your package please let us know so that we may file the necessary claims and re-ship your product. We respectfully request you do not let us know by leaving negative feedback as it violates Amazon community rules and is not conducive to resolving the problem. You can contact us toll free at 800-633-0433 or by email at orderdesk@hpms.com after hours.

4. Amazon shipping estimates indicate the number of business days between order placement and actual shipment. The time in which an item usually ships is noted in each listing. If there is an unanticipated delay in usually ships that is not in the listing we will notify you by email. Our carrier pick-ups are at 1:00 pm EST. Amazon time is PST. Orders that reach us after 12 noon EST ship the next business day.

5. Your confirmation from Amazon indicating processing time and delivery time are directly proportional to the product availability, the delivery option you choose and your location as compared to ours. The delivery estimate is in addition to usually ships estimate. 

6. If your package does not arrive by the end of the delivery estimate Amazon provided please call us at 800-633-0433 or email us at orderdesk@hpms.com.  When we hand the carrier your package it is out of our control and while we are not responsible for lost, misdelivered or damaged packages, we are concerned and can help when we you let us know a problem exists. Please refrain from using negative feedback as the method of advising us your package is missing or late.

7. Shipping errors: We do our best to fill your order quickly and accurately however we are human and occasionally our shipping department makes a mistake. It goes without saying that we do not intentionally ship the wrong product. Call or email us if your order is not 100% accurate and we will rectify the problem shipping the same method as the original order. 

Common Questions & Answers!

Q. Does Delivery Confirmation provide for tracking and tracing?

A. No, Delivery Confirmation service confirms shipment date and time. While en route scans may be provided when available, however many pacakges arrive at their final destination  having never been scanned enroute.

Q. What shipping method should I use for expedited or standard shipping?

A. Standard shipping orders should go by Media Mail or surface/ground mail. Expedited shipping orders need to be received by the buyer within three to six business days after the order is placed. You can choose whatever shipping method you want, as long as the order arrives within the shipping expectations provided to the buyer.

http://www.amazon.com/gp/help/customer/display.html?nodeId=1161280#method

Q. How do I provide Seller with Postive Feedback?

A.  If you're tempted to leave a critical rating, make sure that you've given the seller every chance to resolve the issue first. Contact information for your seller appears in the order summary in Your Account. It's also important to base your criticism on our Community Rules.

How to Leave Feedback for Amazon Merchant Orders

  1. Go to http://www.amazon.com/feedback.
  2. You'll be prompted to log into your account.
  3. After logging in, you'll see a list of all of the orders that need feedback.
  4. Find the order on the list and click the "Leave seller feedback" button on the right.

You will also receive a feedback reminder notification from us 30 days after your order.

Q. Can I do a product review? Who can write a review?

A. Customers! Anyone who has purchased items from Amazon.com and is in good standing in the Amazon.com community can write reviews.

What to include: 

  • Your review should focus on specific features of the item and your experience with it
  • The best reviews include not only whether you liked or disliked a product, but also why. Feel free to talk about other related products and how this item rates in comparison.

    • Go to Product you want to review scroll down to "Write an online review"

    Q. How do I remove Negative feedback?

     If you've left feedback on a Marketplace or Merchant seller and would like to remove it, you can do this through Your Account.

    Removing Feedback You've Left
    1. Go to http://www.amazon.com/your-account.
    2. Find the pull-down menu next to "View by Order." Select "Orders placed in the past 6 months", and hit the "go" button.
    3. After you sign in, you'll find a listing of your recent orders. Select the relevant order and click the "View order" button.
    4. You will find a feedback section 2/3rds of the way down the page. To remove feedback, click on the "Remove" link in the feedback section of the order summary.
    5. You may only remove feedback if it is 60 days or less since you left the feedback.

    Please note that Marketplace and Merchant feedback cannot be edited, only removed.

     

     

     

     
     
     
     
     
     
     
     
     
     
     
     
     
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